Flexible Changes & Enhanced Cleaning
Updated October 30, 2023
Major fires, driven by a storm, swept through Maui in early August 2023. Although Honokeana Cove’s property and its staff are safe, we are deeply saddened for those who lost so much in this disaster. Per the Governor’s Proclamation we welcomed visitors again beginning October 8, 2023, and we are looking forward to greeting you!
If you have a booking for arrival on or after October 8 and wish to cancel it or re-schedule it, you may contact us through the Contact Form or by phoning the Rental Office (808-669-6441 or 800-237-4948) during office hours. If you want to cancel, contact us at least 30 days before arrival for full refund less the $50 cancellation fee.
You may wonder why we are continuing to charge our $50 cancellation fee under these unusual circumstances. The reason is that every cancellation costs our rental program money, because the credit card company still charges us their fee. In addition, the cancellation fees slightly defray the expenses we incurred because we continued to pay our employees through the closure, although we had no rental income.
The following information may help you plan your next Maui vacation.
VACATIONING TO HAWAII
When visiting Maui, bring along a comfortable face mask. Some local businesses require them indoors as a continuing safety precaution.
You can keep healthy by using the same common sense that you would at home. A stuffy indoor space with loud voices is a good place to pick up a cold, the flu, or coronavirus. Fortunately, Maui’s year round mild climate makes it easy to have fun outdoors. It also allows you to choose restaurants and bars with air ventilation indoors, and seating outdoors.
FLEXIBLE TRAVEL PLANS – BOOK WITH CONFIDENCE!
We encourage guests to book reservations for future dates. We have adopted a flexible policy that protects you if you need to make changes:
• We can’t predict the future. However, if the State of Hawaii again imposes health rules that block your vacation dates, you may cancel your reservation at any time and receive 100% refund of your deposit, without any cancellation fee.
• If you cancel before your final payment on 30 days before check-in, you will receive a full refund of your deposit less a $50 cancellation fee. If you cancel within the 30 days, your entire payment is forfeited. However, if you need to cancel because of an unavoidable emergency, contact the office.
• We strongly suggest that you purchase travel insurance.
ENHANCED CLEANING & DISINFECTION
After the restrictions of recent months, we believe that our guests want and need a relaxing vacation. Our professional cleaning service performs thorough cleaning and disinfection before each guest’s arrival, as recommended by CDC and the State of Hawaii, for the safety of guests, owners and staff. We strive to provide reassurance so that you can enjoy a Maui vacation with no distractions!
Here are some of our cleaning procedures:
• Housekeepers clean and sanitize each rental unit using EPA hospital-grade disinfectant sprays and cleaning agents.
• The cleaning of each unit includes extra emphasis on door handles, light switches, remote controls, telephones, countertops, drawer and cabinet handles, refrigerator handles and fronts, faucets, sinks and floors.
• All soft surfaces including couches, occasional chairs and mattresses are sprayed with a disinfectant to assure cleanliness and safety.
• Linens and towels that were used are removed, placed in disposable bags and individually marked by unit. No dirty laundry is mixed together.
• All laundry is washed with the highest heat temperature and additional drying time, to ensure proper sanitization.
• We provide sick pay to ensure that no employee who develops symptoms of infection will come to work, or remain at work.
BOOK YOUR VACATION NOW!
During the few months when Hawaii was restricting visitors, we improved our swimming pool, made property repairs and updated many condo units. The Cove is more beautiful than ever, ready to welcome you! Book as far ahead as you can for the best choice of open dates. Are you ready? Click HERE to Book Now!
Please stay safe and be healthy. We hope to see you soon, enjoying a relaxed vacation at Honokeana Cove!
Mahalo and Aloha –
Honokeana Cove Rental Association Management Committee